Meter Reading

STEP 1   Locate your meter box, generally found towards the front of a property, near the street or in the backalley. The box is typically in a direct line with the main outside faucet. It is housed in a cast iron, plastic or concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.

STEP 2   Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the printed stationary zero on the far right. This is your meter reading. Meters measure water usage in gallons. Charges for the amount of water consumed are rounded to the nearest thousand gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.


Every residential meter has a leak indicator in the very center of the meter (yellow and red arrow). This indicator should be stationary when no water is being used. If it is turning when all water is off, YOU HAVE A LEAK! Leaks can't entirely be prevented and some could be costly. However, they can be minimized with a simple observation. Remember, when in doubt - check it out!