Hydro-Pay (Direct Debit)
Save time, energy and money with Hydro-Pay. An easier way to pay your water bill.
Debit and Credit Card Payments
Call or email our office for more information.
To obtain water/sewer service for an existing residence:
Your meter will be read monthly. You will be billed once a month. Payment will be due Fifteen days after receipt billing date. If payment is not received, by this date, a reminder (final) notice will be mailed and a $10.00 fee will be added.
Payment must be received within 10 calendar days of the due date. If not received within this 10-day period, a $30.00 fee will be added and service may be terminated. Service will only be restored during regular business hours between 8:30 a.m. – 4:00 p.m. M - F
The monthly minimum for inside customer is $20.50 ($8.30 for water and $12.20 for wastewater) and includes usage from zero up to 2,000 gallons. Each additional 1,000 gallons will add $7.25 to the monthly minimum. A typical residential bill for 5,000 gallons would be $42.25 per month ($67.95 for customers located outside the District).
Effective July 1st, 2008 - Late payment fee is $10.00.
Effective July 1st, 2008 - Final fee for nonpayment and disconnect is $30.00.
Payments in Cash, Check, Money Order, Debit or Credit Cards may be made by the following methods:
No payment will be accepted by field personnel.
All payments received after 5:00 p.m. will be credited to accounts on the next business day. To avoid Penalties/Cutoff, payments must be received in the office by 5:00 p.m. on or before the due date.
Connection/Disconnection Billing and Collection Policy
MONTHLY WATER RATES
Billed monthly at approximately 30-day intervals in accordance with an established schedule, monthly water rates consists of a commodity charge. The purpose of this charge is to recover the direct and indirect costs of water supply and treatment, water distribution, and general administration. Applicable to all water accounts based on meter readings of water consumed, the charge is currently a declining block rate for various levels of consumption. Charges billed are due when rendered and are delinquent 15 days after the original billing date. Accounts not paid after 25 days following billing are subject to disconnection.
INTERLOCAL WATER TRANSFER CHARGES
The purpose of this charge is to recover costs associated with the provision of supplemental water supply under contractual agreement with other water purveyors. The specific rates charged will be based upon specific conditions using the cost-of-service rate making approach. The commodity charge for such interlocal water transfers shall not be less than seventy-five percent (75%) of the water commodity charge applicable to all water accounts within RRSD's service area.
TEMPORARY HYDRANT METER CHARGE
Service from a fire hydrant for construction purposes is subject to priority use of such hydrant for fire protection. Temporary hydrant meters are available April through November and can be used by a customer at a single location. A service charge, payable in advance, is collected for setting and removing the meter. In addition, a security deposit is required. Monthly billings for temporary hydrant meters will consist of a commodity charge based on monthly readings of the meter. When the hydrant meter is returned undamaged, the security deposit will be applied to the final bill and any credit balance will be refunded within thirty (30) days.
WATER MAIN TAPPING FEE
The purpose of this charge is to recover costs of extending service from the distribution system to individual properties. Charge includes the installation of a service connection from the water main to the curb or property line and the setting of a meter within the premises, subject to satisfactory easement or license being provided by the applicant. All meters, regardless of size, are to be purchased from RRSD.
SERVICE INITIATION FEE
The purpose of this charge is to defray the labor and administrative costs associated with the establishment of a water and/or sewer account. This includes establishing service and account records for billing. Applicable to all accounts requiring fieldwork, be that setting a meter, reconnection of service or reading the meter.
TEMPORARY SERVICE FEE
The purpose of this policy is for the administrative work associated with the transfer of responsibility for an account from one customer to another. This does not require fieldwork and is done at the request of the surviving or current customer. Record changes are conditional on the new customer signing a statement assuming responsibility for the account balance, any delinquent amounts and any applicable security deposit.
CHARGE FOR RECONNECTION OF DELINQUENT ACCOUNTS
Disconnection of water and/or sewer service for the reason of nonpayment may occur at the option of RRSD no sooner than 25 calendar days after the date of initial billing. The purpose of this charge is to offset the costs of special handling of delinquent accounts, which may include, but not limited to, the disconnection and reconnection of service due to nonpayment of the customer's bill. This charge is to be applied to all accounts scheduled for disconnection for nonpayment and is applicable on or after the specified disconnect date, regardless of whether the service was disconnected or not. Reconnection resulting from disconnection due to nonpayment will be made within 24 hours of receipt of full payment of balance due plus reconnection charge and applicable security deposit.
CHARGE FOR TEMPORARY DISCONNECTION/SUBSEQUENT RECONNECTION AT CUSTOMER'S REQUEST
The purpose of this charge is to recover the cost to temporarily disconnect and subsequently reconnect water service at the request of a customer. Such requests may result from an emergency condition or routine plumbing system maintenance need. The charge may be waived if the customer provides documentation that a master cutoff valve has been installed within thirty (30) days of the date of the temporary service disconnection. However, this charge will not be waived for any customer that has a master cutoff valve on the premises.
RETURNED CHECK CHARGE
Checks or automatic bank drafts made payable to RRSD are accepted as payment on account subject to collection. When a check or bank draft is not honored for payment by the bank or other institution on which it is drawn, a Returned Check Charge will be applied to the customer's account. The customer will be notified of the returned check charge and instructed to pay the amount due immediately. Failure to respond within the time allowed will result in disconnection of water service and an additional charge for reconnection. The customer may also be required to pay a security deposit.
RRSD requires security deposits from customers to insure payment of the final bill. To offset administrative costs in handling these monies, no interest will be paid on security deposits. Security deposits shall be required on all accounts. All security deposits must be paid at the time application for service is made and in advance of service initiation. Any customer whose service has been disconnected for nonpayment of billing will be required to pay a security deposit prior to reconnection of service. Security deposits will be applied to the final bill when a customer's account is terminated.
FIELD TEST OF 5/8" METER
Upon receipt of a customer's written request, RRSD will conduct a special field test of the customer's 5/8" water meter. There will be no charge for testing meters that are found to be over-registering. Over-registering meters will be replaced by RRSD at no charge to the customer. If, however, the meter test indicate proper or under-registering, the customer will be charged for the meter test. The customer, at their option, may be present for the testing.
SHOP TESTING OF METER
Upon receipt of a customer's written request, RRSD will conduct a special shop test of the customer's water meter that is larger than 5/8". There will be no charge for testing meters that are found to be over-registering. Over-registering meters will be replaced by RRSD at no charge to the customer. If, however, the results of the meter test indicate proper or under-registering, the customer will be charged a premium for the in-house meter test.
FIELD TEST OF LARGE METERS
Upon receipt of a customer's written request, RRSD will conduct a special field test of the customer's water meter that is larger than 5/8". There will be no charge for testing meters that are found to be over-registering. Over-registering meters will be replaced by RRSD at no charge to the customer. If, however the results of the meter test indicate proper or under-registering, the customer will be charged for the field test of the large meter.
CHARGES FOR MISCELLANEOUS SERVICES
Charges for miscellaneous services provided by RRSD shall be on a time and materials basis and include out-of-pocket expenses, cost of materials and services supplied by third parties, and overhead. Typical applications would be for repair of damages to water and sewer lines by outside parties, special services for billing information, expenses related to spill containment responses, etc.
TRANSFER OF CHARGES
Any unpaid balance from past due charges for water and/or sewer services of terminated accounts or Charges for Miscellaneous Services will be transferred to any available active account(s) through which the customer is receiving services. The payment status of the active account through which the customer is receiving service will be determined by the payment status of transferred accounts.
RRSD may temporarily withhold service from a customer, or refuse service (including but not limited to individuals, corporations, or partnerships), from whom any unpaid, past due balance which is not in dispute is due RRSD for services or charges.
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Roanoke Rapids Sanitary District